Customer Service Outsource Solutions
RECOGNISING AND REWARDING YOUR CUSTOMERS,
FRANCHISEES, SUPPLIERS & STAFF
What is our approach?
- Providing a partial or fully outsourced management solution for your customer and staff recognition and rewards program
- Centrally managed by our team of program experts based in Auckland
- Fully customised program elements
- Ability to link to customer experience surveys (mystery shopping, client and staff satisfaction, field evaluations etc)
- Regular and consistent communication to your customers, staff, franchisees, suppliers
- Up to date and accurate database maintenance using Microsoft CRM
- Management of rewards and recognition program elements
Key Success Factors
- Customised look and feel for all program elements
- Internal client “Champions” owning the program in key areas
- Program elements that are meaningful to the stakeholders (gifts, packs, certificates, letters etc)
- Up to date and accurate database
- Total commitment to improving customer experience
Account Management
Each client program is managed by an experienced team at Market Pulse;
Account Director
- Strategic overview
- Quarterly program review presentations
Account Manager
- Overall program management
- Day to day main contact
Program Executive
- Database and survey management
- Appeals and queries
- Liaison with internal MPI operations team
Why Market Pulse?
- Experienced Account Management team
- Experienced in house IT team
- Specific experience running similar complex multi level programs
- Best in class tools and systems
- Central operations team close to the process guaranteeing quality
- Total program flexibility
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